Refund policy
Refund Policy
14-Day Returns
We want you to love what you ordered. Most items are eligible for return within 14 days of delivery. Items must be unworn, unwashed, and returned with all original tags attached. Approved refunds are issued to the original payment method, less any applicable return shipping costs.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
- Graphic tees and graphic sweaters are final sale.
- Sale and clearance items are final sale.
Temple Dress Returns and Exchanges
Not in love with your temple dress? No problem. You may request a return or a size exchange within 14 days of receiving your order.
Returned temple dresses must be unworn, unwashed, and have all original tags attached. All returned items must meet the following requirements:
- Items may not be worn or washed, or show signs of wear or damage.
- If the item came to you with tags, the original tags must be attached.
- Returns must be free of marks, makeup, perfume, strong odors, deodorant stains, cigarette smoke, and animal hair.
- Sale items are final sale and not eligible for return or exchange.
- Once your return label is issued, you have 10 business days to ship the dress back to us. Items shipped after that period may not be accepted.
- Returns received damaged because of improper packaging will be sent back to the customer at their expense.
Please do not send merchandise back if it does not meet the criteria above. Items that do not meet them, or that arrive in unsellable condition, may be sent back to the customer with no refund or store credit issued.
Need a different size? We are happy to exchange your temple dress for another size, subject to availability. If your size is unavailable, we issue store credit toward a future temple dress purchase.
Damaged or Defective Items: our Make It Right guarantee
If your order arrives damaged or defective, email us at info@shopzmci.com within 5 days of delivery with your order number and a photo of the damage or defect. We will replace the item at no additional charge, and we cover return shipping on wrong or damaged items. Items cannot be washed or worn when claimed as damaged. After 5 days we are no longer able to cover it.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Once your request is approved we email you a prepaid label, typically $8 to $10 depending on location. For returns, the label cost is deducted from your refund. For exchanges, the label cost is paid before the replacement dress ships.
Free gifts with a purchase
If your order included a free gift, such as a temple bag, send the gift back in the same box when you return the qualifying item. The gift must be unused and in its original condition. If it does not come back, the gift's price is deducted from your refund. Full details on our gift with purchase terms page.
How to Start a Return or Exchange
Open your order confirmation or shipping email and select "View your order," then select "Request return." You can also sign in at shopzmci.com/account with the email you used at checkout and we will email you a one-time code to log in. Prefer email? Write to info@shopzmci.com with your order number, the item, and the reason for your request. Please wait for approval before sending anything back.
Refund Processing
Once we receive and inspect your returned item, approved refunds are processed to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund to your account.