FAQ

Frequently Asked Questions

Orders and Shipping

How long does it take to process my order?
Most orders ship within 2 to 5 business days, usually faster. You will receive a confirmation email with tracking when your order ships.

How long does shipping take?
Once shipped, most orders arrive within 2 to 3 business days. Utah, Idaho, Nevada, and Arizona addresses often arrive in 1 to 2 business days.

Do you offer free shipping?
Yes. Orders $75 and over ship free. We currently ship within the United States only.

Can I track my order?
Yes. You will receive a tracking number by email when your order ships. Some orders arrive in more than one package, each with its own tracking number.

Returns and Exchanges

What is your return policy?
Most items can be returned within 14 days of delivery if they are unworn, unwashed, and have the original tags attached. Graphic apparel and sale items are final sale. See our Refund Policy for full details.

How do I start a return?
Open your order confirmation or shipping email and select "View your order," then select "Request return." You can also sign in at shopzmci.com/account with the email you used at checkout, and we will email you a one-time code to log in. Prefer email? Write to info@shopzmci.com with your order number.

How do exchanges work?
We are happy to exchange your temple dress for a different size, subject to availability. Ask for the size you need in your return request notes, or email info@shopzmci.com within 14 days of delivery. Sale temple dresses can also be exchanged for size if the size is available.

Do you cover return shipping?
Customers are responsible for return shipping unless the item arrived damaged or incorrect. Once your return is approved, we email you a prepaid label, typically $8 to $10, and deduct the cost from your refund.

Products

How do I find my size?
Check the size guide on each product page. Fit varies by style, so read the fit notes, and if you are between sizes we suggest sizing up.

Will you restock an item?
Many of our pieces are limited runs, so a style may not return once it sells out. If you love a piece, secure your size early, or email us to ask about a restock.